Introduction
Cloudiphy ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you use our website and services.
Information We Collect
We may collect the following information:
- Name and contact details.
- Email address and telephone number.
- Company and business information.
- Appointment and booking information.
- Communications through forms, chatbots and email.
- Technical information such as IP address, browser type and device information.
- Website usage data collected through analytics and cookies.
How We Use Your Information
Your information may be used to:
- Respond to enquiries.
- Book consultations and appointments.
- Provide websites, automation and AI services.
- Improve our products and customer experience.
- Send service updates and important communications.
- Meet legal and regulatory obligations.
AI Services
Cloudiphy provides AI-powered solutions including AI chatbots, AI receptionists and workflow automations. Information submitted through these services may be processed by trusted third-party providers solely for the purpose of delivering the requested functionality.
Cookies & Analytics
We use cookies and analytics tools to understand how visitors use our website, improve performance and provide a better user experience. You may disable cookies through your browser settings, although some features may not function correctly.
Third-Party Services
To deliver our services we may use carefully selected third-party providers, including cloud infrastructure, CRM platforms, payment processors, communication providers and AI services. These providers process data only where necessary to deliver our services.
Data Security
We implement appropriate technical and organisational measures to safeguard personal information against unauthorised access, disclosure, alteration or destruction.
Data Retention
Personal information is retained only for as long as necessary to provide our services, comply with legal obligations and resolve disputes.
Your Rights
Depending on your location, you may have the right to access, update, correct, delete or request a copy of your personal information. You may also object to or restrict certain types of processing.
Contact Us
If you have any questions regarding this Privacy Policy or how your data is handled, please contact us via our contact page.